Executive Education Programs Program Information


Duke University: The Fuqua School of Business - USA

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  Managing The Unexpected

Managing The Unexpected

Think.React.Execute.
At work, we're all expected to create and innovate¾what sometimes holds us back is feeling paralyzed by time pressure, resource constraints, and the fear of being judged by others. Almost everyone experiences these obstacles, but you can learn to work through them by letting go of inhibitions, honing your concentration and communications skills, and studying the keys to creative problem solving¾in other words, you can learn to thrive when you manage the unexpected.

With firm academic grounding in psychology, behavioral economics, and organizational theory, Managing the Unexpected teaches you how to react effectively in unpredictable situations by combining proven behavioral theories with improvisational learning exercises.  At the start, co-creators, Bob Kulhan and Craig Fox, provide a comfortable environment where you begin to see that through failure comes success and that any idea is the first step to developing a winning idea. Over three days, you'll practice opening up on a personal and professional level and become more comfortable taking creative risks while building a culture of innovation and organizational learning that drives business growth and establishes a competitive advantage.

March 23 - 26, 2014
Cost: $4,800

November 09 - 12, 2014
Cost: $4,800

Location: Durham, NC USA

Successful management often requires quick, decisive action. Duke’s Managing The Unexpected program improves overall management and improvisational leadership skills by training participants to benefit from intuitive judgment, leverage available resources, and act in the moment. You will benefit from this course if you manage teams or projects, manage customer relationships, or lead in situations that demand quick, decisive action.

- Participants refine their abilities to respond to unanticipated challenges, promote innovation and creative problem solving, build trust and teamwork, and foster better communication.
- The course deploys a unique blend of academic research, practical knowledge, and improvisation techniques to create a powerful learning experience.
- Duke faculty teach applied management theory through lectures, readings, case studies, and group discussions.
- Chicago’s top improvisation professionals lead interactive sessions that blend traditional improvisation exercises with applied business simulations.

Participants will learn to:
- Overcome barriers to creativity.
- Improve group dynamics.
- Manage effectively during stress and crisis.
- Make sound decisions rapidly.
- Create adaptive strategies.
- Promote innovative thinking.
- Improve communication and presentation skills.
- Increase comfort with change and willingness to take risks.


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